diff --git a/app/Http/Controllers/Admin/TicketController.php b/app/Http/Controllers/Admin/TicketController.php
new file mode 100644
index 0000000..0345028
--- /dev/null
+++ b/app/Http/Controllers/Admin/TicketController.php
@@ -0,0 +1,78 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\Ticket;
+use App\Models\TicketMessage;
+use Illuminate\Http\Request;
+
+class TicketController extends Controller
+{
+    public function index(Request $request)
+    {
+        // Eager load the user who created the ticket
+        $query = Ticket::query()->with('user');
+
+        if ($request->filled('q')) {
+            $q = $request->q;
+            $query->where(function ($qry) use ($q) {
+                $qry->where('subject', 'like', "%{$q}%")
+                    ->orWhereHas('user', fn ($u) => $u->where('mobile', 'like', "%{$q}%")
+                        ->orWhere('name', 'like', "%{$q}%"));
+            });
+        }
+
+        // Optional: Filter by status (open, answered, user_reply, closed)
+        if ($request->filled('status')) {
+            $query->where('status', $request->status);
+        }
+
+        $perPage = min(max((int) $request->input('per_page', 15), 10), 100);
+        // Order by updated_at so tickets with new replies jump to the top
+        $tickets = $query->latest('updated_at')->paginate($perPage)->withQueryString();
+
+        return view('admin.tickets.index', compact('tickets'));
+    }
+
+    public function show(Ticket $ticket)
+    {
+        // Load messages and the user belonging to the ticket
+        $ticket->load(['messages.user', 'user']);
+
+        return view('admin.tickets.show', compact('ticket'));
+    }
+
+    public function reply(Request $request, Ticket $ticket)
+    {
+        $request->validate([
+            'message' => 'required|string',
+            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120',
+        ]);
+
+        $attachmentPath = null;
+        if ($request->hasFile('attachment')) {
+            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
+        }
+
+        TicketMessage::create([
+            'ticket_id' => $ticket->id,
+            'user_id' => auth()->id(), // This will be the Admin's ID
+            'message' => $request->message,
+            'attachment_path' => $attachmentPath,
+        ]);
+
+        $ticket->update(['status' => 'answered']);
+
+        return redirect()->route('tickets.show', $ticket->id)
+            ->with('success', 'پاسخ شما با موفقیت ارسال شد.');
+    }
+
+    public function close(Ticket $ticket)
+    {
+        $ticket->update(['status' => 'closed']);
+
+        return redirect()->route('tickets.index')
+            ->with('success', 'تیکت با موفقیت بسته شد.');
+    }
+}
diff --git a/app/Http/Controllers/api/TicketApiController.php b/app/Http/Controllers/api/TicketApiController.php
new file mode 100644
index 0000000..b8fde4a
--- /dev/null
+++ b/app/Http/Controllers/api/TicketApiController.php
@@ -0,0 +1,125 @@
+<?php
+
+namespace App\Http\Controllers\api;
+
+use App\Http\Controllers\Controller;
+use App\Models\Ticket;
+use App\Models\TicketMessage;
+use App\Traits\BaseApiResponse;
+use Illuminate\Http\Request;
+
+class TicketApiController extends Controller
+{
+    use BaseApiResponse;
+
+    public function index()
+    {
+        $tickets = Ticket::where('user_id', auth()->id())
+            ->orderBy('updated_at', 'desc')
+            ->get()
+            ->map(function ($ticket) {
+                return [
+                    'id' => $ticket->id,
+                    'subject' => $ticket->subject,
+                    'status' => $ticket->status,
+                    'priority' => $ticket->priority,
+                    'created_at' => $ticket->created_at,
+                    'updated_at' => $ticket->updated_at,
+                ];
+            });
+
+        return $this->success($tickets, 'موفق', 'لیست تیکت‌ها با موفقیت دریافت شد');
+    }
+
+    public function show($id)
+    {
+        $ticket = Ticket::with(['messages' => function ($query) {
+            $query->orderBy('created_at', 'asc');
+        }])->where('user_id', auth()->id())->find($id);
+
+        if (!$ticket) {
+            return $this->failed([], 'یافت نشد', 'تیکت مورد نظر یافت نشد.', 404);
+        }
+
+        $formattedTicket = [
+            'id' => $ticket->id,
+            'subject' => $ticket->subject,
+            'status' => $ticket->status,
+            'priority' => $ticket->priority,
+            'created_at' => $ticket->created_at,
+            'messages' => $ticket->messages->map(function ($msg) {
+                return [
+                    'id' => $msg->id,
+                    // If user_id matches the logged in user, it's their message. Otherwise, it's admin's reply.
+                    'is_me' => $msg->user_id === auth()->id(),
+                    'message' => $msg->message,
+                    'attachment_url' => $msg->attachment_path ? asset('storage/' . $msg->attachment_path) : null,
+                    'created_at' => $msg->created_at,
+                ];
+            }),
+        ];
+
+        return $this->success($formattedTicket, 'موفق', 'جزئیات تیکت دریافت شد');
+    }
+
+    public function store(Request $request)
+    {
+        $validated = $request->validate([
+            'subject' => 'required|string|max:255',
+            'priority' => 'nullable|in:low,medium,high',
+            'message' => 'required|string',
+            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120', // Max 5MB
+        ]);
+
+        $ticket = Ticket::create([
+            'user_id' => auth()->id(),
+            'subject' => $validated['subject'],
+            'status' => 'open',
+            'priority' => $validated['priority'] ?? 'medium',
+        ]);
+
+        $attachmentPath = null;
+        if ($request->hasFile('attachment')) {
+            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
+        }
+
+        TicketMessage::create([
+            'ticket_id' => $ticket->id,
+            'user_id' => auth()->id(),
+            'message' => $validated['message'],
+            'attachment_path' => $attachmentPath,
+        ]);
+
+        return $this->success(['ticket_id' => $ticket->id], 'موفق', 'تیکت شما با موفقیت ثبت شد');
+    }
+
+    public function reply(Request $request, $id)
+    {
+        $validated = $request->validate([
+            'message' => 'required|string',
+            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120',
+        ]);
+
+        $ticket = Ticket::where('user_id', auth()->id())->find($id);
+
+        if (!$ticket) {
+            return $this->failed([], 'خطا', 'تیکت یافت نشد', 404);
+        }
+
+        $attachmentPath = null;
+        if ($request->hasFile('attachment')) {
+            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
+        }
+
+        TicketMessage::create([
+            'ticket_id' => $ticket->id,
+            'user_id' => auth()->id(),
+            'message' => $validated['message'],
+            'attachment_path' => $attachmentPath,
+        ]);
+
+        $ticket->update(['status' => 'user_reply']);
+
+        return $this->success([], 'موفق', 'پاسخ شما با موفقیت ثبت شد');
+    }
+}
diff --git a/app/Models/Ticket.php b/app/Models/Ticket.php
new file mode 100644
index 0000000..ca1f114
--- /dev/null
+++ b/app/Models/Ticket.php
@@ -0,0 +1,25 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Ticket extends Model
+{
+    protected $fillable = [
+        'user_id',
+        'subject',
+        'status', // 'open', 'answered', 'user_reply', 'closed'
+        'priority', // 'low', 'medium', 'high'
+    ];
+
+    public function messages()
+    {
+        return $this->hasMany(TicketMessage::class);
+    }
+
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+}
diff --git a/app/Models/TicketMessage.php b/app/Models/TicketMessage.php
new file mode 100644
index 0000000..9138800
--- /dev/null
+++ b/app/Models/TicketMessage.php
@@ -0,0 +1,20 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class TicketMessage extends Model
+{
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'message',
+        'attachment_path',
+    ];
+
+    public function ticket()
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+}
diff --git a/resources/views/admin/tickets/index.blade.php b/resources/views/admin/tickets/index.blade.php
new file mode 100644
index 0000000..55c1b50
--- /dev/null
+++ b/resources/views/admin/tickets/index.blade.php
@@ -0,0 +1,76 @@
+@extends('admin.layouts.app')
+@section('content')
+    <div class="row">
+        <div class="col-12">
+            <div class="card">
+                <div class="card-body">
+                    <!-- Reuses your existing search component -->
+                    @include('admin.partial.list-filter', ['filterRoute' => 'tickets.index'])
+
+                    <div id="datatable_wrapper" class="dataTables_wrapper dt-bootstrap4 no-footer">
+                        <div class="row">
+                            <div class="col-sm-12">
+                                <table id="datatable" class="table table-bordered dt-responsive nowrap dataTable no-footer dtr-inline" style="border-collapse: collapse; border-spacing: 0px; width: 100%;" role="grid">
+                                    <thead>
+                                    <tr role="row">
+                                        <th>شناسه</th>
+                                        <th>کاربر (موبایل)</th>
+                                        <th>موضوع</th>
+                                        <th>وضعیت</th>
+                                        <th>اولویت</th>
+                                        <th>تاریخ بروزرسانی</th>
+                                        <th>عملیات</th>
+                                    </tr>
+                                    </thead>
+                                    <tbody>
+                                    @foreach ($tickets as $ticket)
+                                        <tr>
+                                            <td>#{{ $ticket->id }}</td>
+                                            <td>{{ optional($ticket->user)->mobile ?? 'کاربر ناشناس' }}</td>
+                                            <td>{{ Str::limit($ticket->subject, 50) }}</td>
+                                            <td>
+                                                @if($ticket->status === 'open')
+                                                    <span class="badge bg-primary">باز (جدید)</span>
+                                                @elseif($ticket->status === 'user_reply')
+                                                    <span class="badge bg-warning text-dark">پاسخ کاربر</span>
+                                                @elseif($ticket->status === 'answered')
+                                                    <span class="badge bg-success">پاسخ داده شده</span>
+                                                @else
+                                                    <span class="badge bg-secondary">بسته شده</span>
+                                                @endif
+                                            </td>
+                                            <td>
+                                                @if($ticket->priority === 'high')
+                                                    <span class="badge bg-danger">مهم</span>
+                                                @elseif($ticket->priority === 'medium')
+                                                    <span class="badge bg-info">متوسط</span>
+                                                @else
+                                                    <span class="badge bg-light text-dark">کم</span>
+                                                @endif
+                                            </td>
+                                            <td dir="ltr">{{ $ticket->updated_at->format('Y/m/d H:i') }}</td>
+                                            <td>
+                                                <a href="{{ route('tickets.show', $ticket->id) }}" class="btn btn-primary waves-effect waves-light btn-sm">مشاهده و پاسخ</a>
+
+                                                @if($ticket->status !== 'closed')
+                                                    <form action="{{ route('tickets.close', $ticket->id) }}" method="POST" style="display: inline;">
+                                                        @csrf
+                                                        <button type="submit" class="btn btn-secondary waves-effect waves-light btn-sm" onclick="return confirm('آیا از بستن این تیکت اطمینان دارید؟')">بستن</button>
+                                                    </form>
+                                                @endif
+                                            </td>
+                                        </tr>
+                                    @endforeach
+                                    </tbody>
+                                </table>
+                            </div>
+                        </div>
+                        <div class="d-flex justify-content-center mt-3">
+                            {{ $tickets->withQueryString()->links() }}
+                        </div>
+                    </div>
+                </div>
+            </div>
+        </div>
+    </div>
+@endsection
diff --git a/resources/views/admin/tickets/show.blade.php b/resources/views/admin/tickets/show.blade.php
new file mode 100644
index 0000000..8ae88cc
--- /dev/null
+++ b/resources/views/admin/tickets/show.blade.php
@@ -0,0 +1,69 @@
+@extends('admin.layouts.app')
+@section('content')
+    <div class="row">
+        @include('admin.layouts.errors')
+        <div class="col-lg-8 offset-lg-2">
+            <!-- Ticket Info Header -->
+            <div class="card mb-4">
+                <div class="card-body bg-light">
+                    <h4 class="card-title">موضوع: {{ $ticket->subject }}</h4>
+                    <p class="mb-0 text-muted">تیکت #{{ $ticket->id }} | ایجاد کننده: {{ optional($ticket->user)->mobile }}</p>
+                </div>
+            </div>
+
+            <!-- Chat History -->
+            @foreach($ticket->messages as $msg)
+                <div class="card mb-3 shadow-sm {{ $msg->user_id === $ticket->user_id ? 'border-primary' : 'border-success' }}">
+                    <div class="card-header {{ $msg->user_id === $ticket->user_id ? 'bg-primary text-white' : 'bg-success text-white' }}">
+                        <strong>{{ $msg->user_id === $ticket->user_id ? 'کاربر' : 'پشتیبانی (شما)' }}</strong>
+                        <span class="float-end" dir="ltr" style="font-size: 0.85rem;">{{ $msg->created_at->format('Y/m/d H:i') }}</span>
+                    </div>
+                    <div class="card-body">
+                        <p style="white-space: pre-wrap;">{{ $msg->message }}</p>
+
+                        @if($msg->attachment_path)
+                            <hr>
+                            <a href="{{ asset('storage/' . $msg->attachment_path) }}" target="_blank" class="btn btn-sm btn-info waves-effect waves-light">
+                                <i class="fas fa-paperclip"></i> مشاهده فایل ضمیمه
+                            </a>
+                        @endif
+                    </div>
+                </div>
+            @endforeach
+
+            <!-- Reply Form -->
+            <div class="card mt-4">
+                <div class="card-body">
+                    @if($ticket->status !== 'closed')
+                        <h4 class="card-title mb-3">ارسال پاسخ</h4>
+                        <!-- Notice the enctype="multipart/form-data" which is required for attachments -->
+                        <form action="{{ route('tickets.reply', $ticket->id) }}" method="post" enctype="multipart/form-data">
+                            @csrf
+                            <div class="mb-4">
+                                <label for="message">متن پاسخ</label>
+                                <textarea class="form-control" name="message" id="message" rows="5" placeholder="پاسخ خود را بنویسید..." required></textarea>
+                            </div>
+                            <div class="mb-4">
+                                <label for="attachment">فایل ضمیمه (اختیاری)</label>
+                                <input class="form-control" name="attachment" id="attachment" type="file" accept=".jpg,.jpeg,.png,.pdf">
+                                <small class="text-muted">فرمت‌های مجاز: jpg, png, pdf (حداکثر 5 مگابایت)</small>
+                            </div>
+
+                            <div class="d-flex justify-content-between">
+                                <button type="submit" class="btn btn-success waves-effect waves-light">ارسال پاسخ</button>
+                                <a href="{{ route('tickets.index') }}" class="btn btn-outline-secondary">بازگشت به لیست</a>
+                            </div>
+                        </form>
+                    @else
+                        <div class="alert alert-secondary text-center mb-0">
+                            این تیکت بسته شده است و امکان ارسال پاسخ جدید وجود ندارد.
+                            <br>
+                            <a href="{{ route('tickets.index') }}" class="btn btn-secondary btn-sm mt-2">بازگشت به لیست</a>
+                        </div>
+                    @endif
+                </div>
+            </div>
+
+        </div>
+    </div>
+@endsection
diff --git a/routes/api.php b/routes/api.php
index bd7abab..13d493e 100644
--- a/routes/api.php
+++ b/routes/api.php
@@ -139,5 +139,13 @@ Route::prefix('v1')->middleware('auth:sanctum')->group(function () {
         Route::delete('/opinion/{id}', [\App\Http\Controllers\api\LegalOpinionHighlightController::class, 'destroy']);
     });
 
+    // --- TICKETING SYSTEM ---
+    Route::prefix('tickets')->group(function () {
+        Route::get('/', [\App\Http\Controllers\api\TicketApiController::class, 'index']);
+        Route::get('/{id}', [\App\Http\Controllers\api\TicketApiController::class, 'show']);
+        Route::post('/', [\App\Http\Controllers\api\TicketApiController::class, 'store']);
+        Route::post('/{id}/reply', [\App\Http\Controllers\api\TicketApiController::class, 'reply']);
+    });
+
 
 });
diff --git a/routes/web.php b/routes/web.php
index af93bab..8bc70c0 100644
--- a/routes/web.php
+++ b/routes/web.php
@@ -59,4 +59,9 @@ Route::middleware(['auth', config('jetstream.auth_session')])->group(function ()
     Route::resource('bylaw-node', BylawNodeController::class);
     Route::resource('bylaw-codification-link', BylawCodificationLinkController::class);
     Route::get('suggestions', [SuggestionController::class, 'index'])->name('suggestions.index');
+
+    Route::get('tickets', [TicketController::class, 'index'])->name('tickets.index');
+    Route::get('tickets/{ticket}', [TicketController::class, 'show'])->name('tickets.show');
+    Route::post('tickets/{ticket}/reply', [TicketController::class, 'reply'])->name('tickets.reply');
+    Route::post('tickets/{ticket}/close', [TicketController::class, 'close'])->name('tickets.close');
 });