<?php

namespace App\Http\Controllers\Admin;

use App\Http\Controllers\Controller;
use App\Models\Ticket;
use App\Models\TicketMessage;
use Illuminate\Http\Request;

class TicketController extends Controller
{
    public function index(Request $request)
    {
        // Eager load the user who created the ticket
        $query = Ticket::query()->with('user');

        if ($request->filled('q')) {
            $q = $request->q;
            $query->where(function ($qry) use ($q) {
                $qry->where('subject', 'like', "%{$q}%")
                    ->orWhereHas('user', fn ($u) => $u->where('mobile', 'like', "%{$q}%")
                        ->orWhere('name', 'like', "%{$q}%"));
            });
        }

        // Optional: Filter by status (open, answered, user_reply, closed)
        if ($request->filled('status')) {
            $query->where('status', $request->status);
        }

        $perPage = min(max((int) $request->input('per_page', 15), 10), 100);
        // Order by updated_at so tickets with new replies jump to the top
        $tickets = $query->latest('updated_at')->paginate($perPage)->withQueryString();

        return view('admin.tickets.index', compact('tickets'));
    }

    public function show(Ticket $ticket)
    {
        // Load messages and the user belonging to the ticket
        $ticket->load(['messages.user', 'user']);

        return view('admin.tickets.show', compact('ticket'));
    }

    public function reply(Request $request, Ticket $ticket)
    {
        $request->validate([
            'message' => 'required|string',
            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120',
        ]);

        $attachmentPath = null;
        if ($request->hasFile('attachment')) {
            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
        }

        TicketMessage::create([
            'ticket_id' => $ticket->id,
            'user_id' => auth()->id(), // This will be the Admin's ID
            'message' => $request->message,
            'attachment_path' => $attachmentPath,
        ]);

        $ticket->update(['status' => 'answered']);

        return redirect()->route('tickets.show', $ticket->id)
            ->with('success', 'پاسخ شما با موفقیت ارسال شد.');
    }

    public function close(Ticket $ticket)
    {
        $ticket->update(['status' => 'closed']);

        return redirect()->route('tickets.index')
            ->with('success', 'تیکت با موفقیت بسته شد.');
    }
}