<?php

namespace App\Http\Controllers\api;

use App\Http\Controllers\Controller;
use App\Models\Ticket;
use App\Models\TicketMessage;
use App\Traits\BaseApiResponse;
use Illuminate\Http\Request;

class TicketApiController extends Controller
{
    use BaseApiResponse;

    public function index()
    {
        $tickets = Ticket::where('user_id', auth()->id())
            ->orderBy('updated_at', 'desc')
            ->get()
            ->map(function ($ticket) {
                return [
                    'id' => $ticket->id,
                    'subject' => $ticket->subject,
                    'status' => $ticket->status,
                    'priority' => $ticket->priority,
                    'created_at' => $ticket->created_at,
                    'updated_at' => $ticket->updated_at,
                ];
            });

        return $this->success($tickets, 'موفق', 'لیست تیکت‌ها با موفقیت دریافت شد');
    }

    public function show($id)
    {
        $ticket = Ticket::with(['messages' => function ($query) {
            $query->orderBy('created_at', 'asc');
        }])->where('user_id', auth()->id())->find($id);

        if (!$ticket) {
            return $this->failed([], 'یافت نشد', 'تیکت مورد نظر یافت نشد.', 404);
        }

        $formattedTicket = [
            'id' => $ticket->id,
            'subject' => $ticket->subject,
            'status' => $ticket->status,
            'priority' => $ticket->priority,
            'created_at' => $ticket->created_at,
            'messages' => $ticket->messages->map(function ($msg) {
                return [
                    'id' => $msg->id,
                    // If user_id matches the logged in user, it's their message. Otherwise, it's admin's reply.
                    'is_me' => $msg->user_id === auth()->id(),
                    'message' => $msg->message,
                    'attachment_url' => $msg->attachment_path ? asset('storage/' . $msg->attachment_path) : null,
                    'created_at' => $msg->created_at,
                ];
            }),
        ];

        return $this->success($formattedTicket, 'موفق', 'جزئیات تیکت دریافت شد');
    }

    public function store(Request $request)
    {
        $validated = $request->validate([
            'subject' => 'required|string|max:255',
            'priority' => 'nullable|in:low,medium,high',
            'message' => 'required|string',
            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120', // Max 5MB
        ]);

        $ticket = Ticket::create([
            'user_id' => auth()->id(),
            'subject' => $validated['subject'],
            'status' => 'open',
            'priority' => $validated['priority'] ?? 'medium',
        ]);

        $attachmentPath = null;
        if ($request->hasFile('attachment')) {
            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
        }

        TicketMessage::create([
            'ticket_id' => $ticket->id,
            'user_id' => auth()->id(),
            'message' => $validated['message'],
            'attachment_path' => $attachmentPath,
        ]);

        return $this->success(['ticket_id' => $ticket->id], 'موفق', 'تیکت شما با موفقیت ثبت شد');
    }

    public function reply(Request $request, $id)
    {
        $validated = $request->validate([
            'message' => 'required|string',
            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120',
        ]);

        $ticket = Ticket::where('user_id', auth()->id())->find($id);

        if (!$ticket) {
            return $this->failed([], 'خطا', 'تیکت یافت نشد', 404);
        }

        $attachmentPath = null;
        if ($request->hasFile('attachment')) {
            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
        }

        TicketMessage::create([
            'ticket_id' => $ticket->id,
            'user_id' => auth()->id(),
            'message' => $validated['message'],
            'attachment_path' => $attachmentPath,
        ]);

        $ticket->update(['status' => 'user_reply']);

        return $this->success([], 'موفق', 'پاسخ شما با موفقیت ثبت شد');
    }
}