Added ticketing feature

2026-07-31 18:54:09 +03:30
parent d77605db75
commit 516bc4b26b
8 changed files with 406 additions and 0 deletions
--- a/app/Http/Controllers/Admin/TicketController.php
+++ b/app/Http/Controllers/Admin/TicketController.php
@@ -0,0 +1,78 @@
+<?php
+
+namespace App\Http\Controllers\Admin;
+
+use App\Http\Controllers\Controller;
+use App\Models\Ticket;
+use App\Models\TicketMessage;
+use Illuminate\Http\Request;
+
+class TicketController extends Controller
+{
+    public function index(Request $request)
+    {
+        // Eager load the user who created the ticket
+        $query = Ticket::query()->with('user');
+
+        if ($request->filled('q')) {
+            $q = $request->q;
+            $query->where(function ($qry) use ($q) {
+                $qry->where('subject', 'like', "%{$q}%")
+                    ->orWhereHas('user', fn ($u) => $u->where('mobile', 'like', "%{$q}%")
+                        ->orWhere('name', 'like', "%{$q}%"));
+            });
+        }
+
+        // Optional: Filter by status (open, answered, user_reply, closed)
+        if ($request->filled('status')) {
+            $query->where('status', $request->status);
+        }
+
+        $perPage = min(max((int) $request->input('per_page', 15), 10), 100);
+        // Order by updated_at so tickets with new replies jump to the top
+        $tickets = $query->latest('updated_at')->paginate($perPage)->withQueryString();
+
+        return view('admin.tickets.index', compact('tickets'));
+    }
+
+    public function show(Ticket $ticket)
+    {
+        // Load messages and the user belonging to the ticket
+        $ticket->load(['messages.user', 'user']);
+
+        return view('admin.tickets.show', compact('ticket'));
+    }
+
+    public function reply(Request $request, Ticket $ticket)
+    {
+        $request->validate([
+            'message' => 'required|string',
+            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120',
+        ]);
+
+        $attachmentPath = null;
+        if ($request->hasFile('attachment')) {
+            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
+        }
+
+        TicketMessage::create([
+            'ticket_id' => $ticket->id,
+            'user_id' => auth()->id(), // This will be the Admin's ID
+            'message' => $request->message,
+            'attachment_path' => $attachmentPath,
+        ]);
+
+        $ticket->update(['status' => 'answered']);
+
+        return redirect()->route('tickets.show', $ticket->id)
+            ->with('success', 'پاسخ شما با موفقیت ارسال شد.');
+    }
+
+    public function close(Ticket $ticket)
+    {
+        $ticket->update(['status' => 'closed']);
+
+        return redirect()->route('tickets.index')
+            ->with('success', 'تیکت با موفقیت بسته شد.');
+    }
+}
--- a/app/Http/Controllers/api/TicketApiController.php
+++ b/app/Http/Controllers/api/TicketApiController.php
@@ -0,0 +1,125 @@
+<?php
+
+namespace App\Http\Controllers\api;
+
+use App\Http\Controllers\Controller;
+use App\Models\Ticket;
+use App\Models\TicketMessage;
+use App\Traits\BaseApiResponse;
+use Illuminate\Http\Request;
+
+class TicketApiController extends Controller
+{
+    use BaseApiResponse;
+
+    public function index()
+    {
+        $tickets = Ticket::where('user_id', auth()->id())
+            ->orderBy('updated_at', 'desc')
+            ->get()
+            ->map(function ($ticket) {
+                return [
+                    'id' => $ticket->id,
+                    'subject' => $ticket->subject,
+                    'status' => $ticket->status,
+                    'priority' => $ticket->priority,
+                    'created_at' => $ticket->created_at,
+                    'updated_at' => $ticket->updated_at,
+                ];
+            });
+
+        return $this->success($tickets, 'موفق', 'لیست تیکت‌ها با موفقیت دریافت شد');
+    }
+
+    public function show($id)
+    {
+        $ticket = Ticket::with(['messages' => function ($query) {
+            $query->orderBy('created_at', 'asc');
+        }])->where('user_id', auth()->id())->find($id);
+
+        if (!$ticket) {
+            return $this->failed([], 'یافت نشد', 'تیکت مورد نظر یافت نشد.', 404);
+        }
+
+        $formattedTicket = [
+            'id' => $ticket->id,
+            'subject' => $ticket->subject,
+            'status' => $ticket->status,
+            'priority' => $ticket->priority,
+            'created_at' => $ticket->created_at,
+            'messages' => $ticket->messages->map(function ($msg) {
+                return [
+                    'id' => $msg->id,
+                    // If user_id matches the logged in user, it's their message. Otherwise, it's admin's reply.
+                    'is_me' => $msg->user_id === auth()->id(),
+                    'message' => $msg->message,
+                    'attachment_url' => $msg->attachment_path ? asset('storage/' . $msg->attachment_path) : null,
+                    'created_at' => $msg->created_at,
+                ];
+            }),
+        ];
+
+        return $this->success($formattedTicket, 'موفق', 'جزئیات تیکت دریافت شد');
+    }
+
+    public function store(Request $request)
+    {
+        $validated = $request->validate([
+            'subject' => 'required|string|max:255',
+            'priority' => 'nullable|in:low,medium,high',
+            'message' => 'required|string',
+            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120', // Max 5MB
+        ]);
+
+        $ticket = Ticket::create([
+            'user_id' => auth()->id(),
+            'subject' => $validated['subject'],
+            'status' => 'open',
+            'priority' => $validated['priority'] ?? 'medium',
+        ]);
+
+        $attachmentPath = null;
+        if ($request->hasFile('attachment')) {
+            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
+        }
+
+        TicketMessage::create([
+            'ticket_id' => $ticket->id,
+            'user_id' => auth()->id(),
+            'message' => $validated['message'],
+            'attachment_path' => $attachmentPath,
+        ]);
+
+        return $this->success(['ticket_id' => $ticket->id], 'موفق', 'تیکت شما با موفقیت ثبت شد');
+    }
+
+    public function reply(Request $request, $id)
+    {
+        $validated = $request->validate([
+            'message' => 'required|string',
+            'attachment' => 'nullable|file|mimes:jpg,jpeg,png,pdf|max:5120',
+        ]);
+
+        $ticket = Ticket::where('user_id', auth()->id())->find($id);
+
+        if (!$ticket) {
+            return $this->failed([], 'خطا', 'تیکت یافت نشد', 404);
+        }
+
+        $attachmentPath = null;
+        if ($request->hasFile('attachment')) {
+            $attachmentPath = $request->file('attachment')->store('tickets', 'public');
+        }
+
+        TicketMessage::create([
+            'ticket_id' => $ticket->id,
+            'user_id' => auth()->id(),
+            'message' => $validated['message'],
+            'attachment_path' => $attachmentPath,
+        ]);
+
+        $ticket->update(['status' => 'user_reply']);
+
+        return $this->success([], 'موفق', 'پاسخ شما با موفقیت ثبت شد');
+    }
+}