Added ticketing feature

app/Models/Ticket.php

@@ -0,0 +1,25 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class Ticket extends Model
+{
+    protected $fillable = [
+        'user_id',
+        'subject',
+        'status', // 'open', 'answered', 'user_reply', 'closed'
+        'priority', // 'low', 'medium', 'high'
+    ];
+
+    public function messages()
+    {
+        return $this->hasMany(TicketMessage::class);
+    }
+
+    public function user()
+    {
+        return $this->belongsTo(User::class);
+    }
+}

app/Models/TicketMessage.php

@@ -0,0 +1,20 @@
+<?php
+
+namespace App\Models;
+
+use Illuminate\Database\Eloquent\Model;
+
+class TicketMessage extends Model
+{
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'message',
+        'attachment_path',
+    ];
+
+    public function ticket()
+    {
+        return $this->belongsTo(Ticket::class);
+    }
+}