Added ticketing feature
This commit is contained in:
m.razaghi
76
resources/views/admin/tickets/index.blade.php
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76
resources/views/admin/tickets/index.blade.php
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@extends('admin.layouts.app')
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@section('content')
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<div class="row">
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<div class="col-12">
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<div class="card">
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<div class="card-body">
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<!-- Reuses your existing search component -->
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@include('admin.partial.list-filter', ['filterRoute' => 'tickets.index'])
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<div id="datatable_wrapper" class="dataTables_wrapper dt-bootstrap4 no-footer">
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<div class="row">
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<div class="col-sm-12">
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<table id="datatable" class="table table-bordered dt-responsive nowrap dataTable no-footer dtr-inline" style="border-collapse: collapse; border-spacing: 0px; width: 100%;" role="grid">
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<thead>
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<tr role="row">
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<th>شناسه</th>
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<th>کاربر (موبایل)</th>
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<th>موضوع</th>
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<th>وضعیت</th>
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<th>اولویت</th>
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<th>تاریخ بروزرسانی</th>
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<th>عملیات</th>
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</tr>
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</thead>
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<tbody>
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@foreach ($tickets as $ticket)
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<tr>
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<td>#{{ $ticket->id }}</td>
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<td>{{ optional($ticket->user)->mobile ?? 'کاربر ناشناس' }}</td>
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<td>{{ Str::limit($ticket->subject, 50) }}</td>
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<td>
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@if($ticket->status === 'open')
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<span class="badge bg-primary">باز (جدید)</span>
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@elseif($ticket->status === 'user_reply')
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<span class="badge bg-warning text-dark">پاسخ کاربر</span>
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@elseif($ticket->status === 'answered')
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<span class="badge bg-success">پاسخ داده شده</span>
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@else
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<span class="badge bg-secondary">بسته شده</span>
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@endif
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</td>
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<td>
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@if($ticket->priority === 'high')
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<span class="badge bg-danger">مهم</span>
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@elseif($ticket->priority === 'medium')
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<span class="badge bg-info">متوسط</span>
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@else
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<span class="badge bg-light text-dark">کم</span>
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@endif
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</td>
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<td dir="ltr">{{ $ticket->updated_at->format('Y/m/d H:i') }}</td>
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<td>
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<a href="{{ route('tickets.show', $ticket->id) }}" class="btn btn-primary waves-effect waves-light btn-sm">مشاهده و پاسخ</a>
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@if($ticket->status !== 'closed')
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<form action="{{ route('tickets.close', $ticket->id) }}" method="POST" style="display: inline;">
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@csrf
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<button type="submit" class="btn btn-secondary waves-effect waves-light btn-sm" onclick="return confirm('آیا از بستن این تیکت اطمینان دارید؟')">بستن</button>
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</form>
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@endif
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</td>
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</tr>
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@endforeach
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</tbody>
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</table>
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</div>
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</div>
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<div class="d-flex justify-content-center mt-3">
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{{ $tickets->withQueryString()->links() }}
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</div>
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</div>
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</div>
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</div>
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</div>
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</div>
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@endsection
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69
resources/views/admin/tickets/show.blade.php
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69
resources/views/admin/tickets/show.blade.php
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@extends('admin.layouts.app')
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@section('content')
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<div class="row">
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@include('admin.layouts.errors')
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<div class="col-lg-8 offset-lg-2">
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<!-- Ticket Info Header -->
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<div class="card mb-4">
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<div class="card-body bg-light">
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<h4 class="card-title">موضوع: {{ $ticket->subject }}</h4>
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<p class="mb-0 text-muted">تیکت #{{ $ticket->id }} | ایجاد کننده: {{ optional($ticket->user)->mobile }}</p>
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</div>
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</div>
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<!-- Chat History -->
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@foreach($ticket->messages as $msg)
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<div class="card mb-3 shadow-sm {{ $msg->user_id === $ticket->user_id ? 'border-primary' : 'border-success' }}">
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<div class="card-header {{ $msg->user_id === $ticket->user_id ? 'bg-primary text-white' : 'bg-success text-white' }}">
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<strong>{{ $msg->user_id === $ticket->user_id ? 'کاربر' : 'پشتیبانی (شما)' }}</strong>
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<span class="float-end" dir="ltr" style="font-size: 0.85rem;">{{ $msg->created_at->format('Y/m/d H:i') }}</span>
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</div>
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<div class="card-body">
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<p style="white-space: pre-wrap;">{{ $msg->message }}</p>
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@if($msg->attachment_path)
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<hr>
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<a href="{{ asset('storage/' . $msg->attachment_path) }}" target="_blank" class="btn btn-sm btn-info waves-effect waves-light">
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<i class="fas fa-paperclip"></i> مشاهده فایل ضمیمه
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</a>
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@endif
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</div>
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</div>
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@endforeach
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<!-- Reply Form -->
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<div class="card mt-4">
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<div class="card-body">
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@if($ticket->status !== 'closed')
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<h4 class="card-title mb-3">ارسال پاسخ</h4>
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<!-- Notice the enctype="multipart/form-data" which is required for attachments -->
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<form action="{{ route('tickets.reply', $ticket->id) }}" method="post" enctype="multipart/form-data">
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@csrf
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<div class="mb-4">
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<label for="message">متن پاسخ</label>
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<textarea class="form-control" name="message" id="message" rows="5" placeholder="پاسخ خود را بنویسید..." required></textarea>
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</div>
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<div class="mb-4">
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<label for="attachment">فایل ضمیمه (اختیاری)</label>
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<input class="form-control" name="attachment" id="attachment" type="file" accept=".jpg,.jpeg,.png,.pdf">
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<small class="text-muted">فرمتهای مجاز: jpg, png, pdf (حداکثر 5 مگابایت)</small>
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</div>
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<div class="d-flex justify-content-between">
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<button type="submit" class="btn btn-success waves-effect waves-light">ارسال پاسخ</button>
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<a href="{{ route('tickets.index') }}" class="btn btn-outline-secondary">بازگشت به لیست</a>
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</div>
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</form>
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@else
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<div class="alert alert-secondary text-center mb-0">
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این تیکت بسته شده است و امکان ارسال پاسخ جدید وجود ندارد.
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<br>
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<a href="{{ route('tickets.index') }}" class="btn btn-secondary btn-sm mt-2">بازگشت به لیست</a>
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</div>
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@endif
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</div>
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</div>
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</div>
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</div>
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@endsection
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